Revtown Reviews

Terrible experience. Shipped me the wrong size jeans, then made it very difficult (and expensive) to return! Very frustrating.

To balance out the reviews, because I had a wonderful experience with revtown: my order shipped within 3 days of order and when I asked support for some advice about the order and they got back to me the same day. Also the jeans fit absolutely perfectly so far!

Ordered a pair of jeans on 02/23/21 and still has not arrived and it's 03/10/21. The tracking number provided says that the item has yet to arrive at shipping location. I contacted support and they say they cannot issue a refund because the item has shipped. Again, my order hasn't shipped. It's not moving toward me at all. Not cool. I'll go to my credit card company and do a charge back.

Same exact experience as the other reviews here. I have never had such a terrible experience with customer service. I am convinced they don't have any actual humans responding to emails or texts as I keep getting the same automated responses to my emails. I bought a pair of jeans based on their sizing chart that turned out to be way too large. Now 2 full weeks later after returning them my replacement jeans seem to be bouncing all over the country. Absolutely horrible customer service. I can't even speak on the quality of the product because I haven't been able to wear a pair of their jeans. I also left negative reviews on their website and they are taken down immediately. This is a one star company employing shady tactics to make themselves look way better than they are! I will NEVER give them another dollar. Now I have the fun process of trying to get my money back. I hope people that are hyping them with large audiences get some of this critical feedback. Maybe if they say something things will actually change.

This is a fraud company. Did not receive jeans and refuses to provide me a refund. Avoid these guys at all cost!

I have made several purchases from revtown over the years, and truly love their jeans. Stylish and comfortable. However, my recent experience has led me to avoid at all costs - I will never buy from them again. I ordered a pair that ended up being slightly too large, and so started the exchange process. My return package was lost by USPS, and when I pointed this out to revtown, instead of taking my word for it, they continually pushed me to try to locate the package, which entailed me going through several layers of USPS bureaucracy to try to track it down, to no avail. I am currently still working through this process, and have yet to receive the replacement pair.
When a left a slightly negative (again, I love their products, but this is poor service) review on their website, they immediately took it down, which is pretty shady on their part. Done with these guys.

VERY VERY bad customer service! Avoid doing business with Revtown
They sent my jeans to the wrong address and now refuse to answer me either via text or email. And of course there is no phone number. No one to talk to or correspond to when there is a problem such as now for me. All the while they have my $79.
There are much better, more reliable, small and earnest jean makers in this country that do better quality work for less money while having excellent costumer service. I suggest seeking them out first before considering doing any business with Revtown, they are simply too big to care much!